Returns & Exchanges
At Market House, we stand behind the quality of our artisanal food products; if you are not completely satisfied with your order, we are committed to making it right through a refund or replacement. Due to the perishable nature of our goods, we handle each return request with personalized care to ensure food safety and customer satisfaction.
Submit a Request
Contact our support team within 7 days of delivery with your order number and photos of the items you wish to return or report.
Review Process
Our quality assurance team will review your claim within 24 hours to determine if the product meets our criteria for a refund or reshipment.
Disposal or Return
For perishable items, we usually ask that you dispose of the product safely; for non-perishable pantry goods, we will provide a prepaid shipping label.
Refund Processing
Once approved, your refund will be processed back to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing